R Support - Mango Solutions

R Support

Mango Solutions offer specialised support for your business critical applications.

Outsourcing maintenance and support enables your business to experience a high level of service, a quick response time and allow your users to focus on adding value to your R business.

R user Community

R has a hugely active user community with online groups and forums who ensure most questions and requests can be addressed and answered promptly. However corporate needs are different from those of the academic or research community.

Corporate needs differ

Mango provide 1st, 2nd and 3rd level support against a Service Level Agreement (SLA). This meets corporate governance requirements with regard to the installation, validation and support of open source software and/or applications.

We understand and appreciate the demands on a company’s IT department and know that when systems fail the downtime is both critical and expensive to your business. Opting for an external maintenance and support contract keeps the costs of retaining in-house experts to a minimum.

We have a dedicated team of software professionals

Mango Solutions has a dedicated team of software professionals all of whom are
qualified developers. We can provide first, second and third line support either by
working with, or instead of, your helpdesk.

We offer guaranteed SLA’s for even the most business critical systems. We can
tailor SLAs to deliver bespoke response and fix times up to 24 x 7 with half an hour
response times. We achieve all this using our ISO 9001 certified support process. In
addition Mango supply a wide range of training courses, from introductory to
advanced levels to train and guide users.

We have an impressive client list

Mango Solutions provide a range of support services to clients across a variety of
business sectors including the heavily regulated pharmaceutical and financial industries.